FAQ | Hawkway

1. Order & Wholesale Questions

Q1: Do you accept wholesale orders? Can I mix different items in one order?

A: Yes. We support wholesale, bulk orders, and mixed SKU orders. You can mix bipods, red dots, weapon lights, laser sights, bore sights and thermal optics in one shipment to save freight cost.

Q2: What is your MOQ?

A: We have low MOQ for new retailers. Small trial orders are welcome to test your market.

Q3: Can I get a dealer discount?

A: Yes. We offer exclusive wholesale pricing for registered retailers, distributors and business buyers. Please contact us with your business information to apply.

2. Product & Quality Questions

Q4: Are Hawkway optics durable for outdoor & range use?

A: All Hawkway products are shockproof, waterproof and fully tested. Our optics feature zero retention, stable laser output, rugged aluminum housing and long battery life for long-term outdoor and range day use.

Q6: Do you offer new product updates?

A: Yes. We release new upgraded optics and accessories every season. Wholesale partners get priority access to new items.

3. Custom & OEM Service

Q7: Can I customize my logo or packaging?

A: Yes. We support laser logo customization, custom color boxes and private label OEM services for bulk orders.

Q8: Can you modify product functions according to requests?

A: We accept slight function and appearance customization for large-volume orders.

4. Shipping & Delivery

Q9: What countries do you ship to?

A: We ship worldwide, including USA, Canada, UK, Europe, Australia and other regions.

Q10: How long is the lead time?

A: Most hot-selling items are in stock. Normal lead time is 7–15 working days for bulk orders.For custom products,lead time is about 30-60 days.

Q11: Do you provide tracking information?

A: Yes. We will provide complete tracking numbers after shipment.

5. Warranty & After-sales

Q12: Do you provide warranty service?

A: We provide professional after-sales warranty for all Hawkway products. If there are quality problems, we support replacement or maintenance.

Q13: How can I get technical support?

A: You can contact us via website email or message. Our team provides installation guidance, zeroing tutorials and technical support.

6. Cooperation & Business Inquiry

Q14: How can I become your official distributor?

A: If you are a retailer, shop owner or outdoor gear distributor, you can send us your business info. We will provide wholesale catalog, price list and distributor policy.